Your account status
After your coach adds you to their roster, your account starts in Pending status. You become Active once you subscribe to a recurring or one-time plan from your coach.
Pending
Pending means you are on your coach's client list, but you do not have an active client plan yet.
While you are pending:
- Programs shows a locked screen — you cannot view assigned programs
- The mobile app has limited content until your plan is active
- Your coach may already have assigned a program to you, but it stays hidden until you subscribe
This is normal right after you create your account or if your previous plan has ended.
How to become Active
- Sign in to heycoach.ai with your client account
- Open Billing from the header
- Choose a plan from your coach — either an ongoing subscription (monthly or yearly) or a one-time package
- Complete secure checkout
- After payment, your status updates to Active and Programs unlocks
See Billing & plan for checkout details.
Your coach must set up plans first
If Billing shows no plans, your coach has not created client plans yet. Message your coach and check back — they need to publish plans on the website before you can subscribe.
Active
Active means you have a current recurring subscription or an active one-time package with your coach.
While you are active:
- Programs shows programs your coach has assigned to you
- The mobile app displays your workouts, calendar, and progress
- Billing shows your plan with an Active badge, renewal date, or access end date
If Programs is empty but you are active, your coach may not have assigned a program yet. Ask them to assign one in the HeyCoach app.
If your plan ends
When a subscription is canceled or a package expires, your status returns to Pending:
- Programs locks again
- You will need to subscribe to a new or renewed plan to regain access
Contact your coach to change, renew, or cancel your plan — those changes are handled directly with them, not self-serve on the website.
Quick checklist
| I want to… | Do this |
|---|---|
| See my programs | Subscribe on Billing first |
| Start working out | Active plan + coach assigns a program → open the mobile app |
| Know if I'm active | Open Billing — look for the Active badge |
| Get off pending | Choose and pay for a plan on Billing |
Troubleshooting
I'm pending but my coach says they assigned a program
Assigned programs only appear after you subscribe. Go to Billing, choose a plan, and complete checkout. Then return to Programs.
I paid but I'm still pending
- Wait a minute and refresh Billing
- Confirm your plan shows Active
- If you see Finish activating your plan, click Retry save
- See Client FAQ
No plans on Billing
Your coach has not created client plans yet. Check back soon or contact your coach.