Client FAQ (mobile app)
Can I create an account in the app?
No. Create an account on the website, choose Client, then sign in on the app.
Home says "Talk to your coach"
You may not have an active program or plan yet. If your account is Pending, subscribe on Billing & plan first. Ask your coach to assign a program once you are Active.
See Your account status.
Why is the Workout tab empty?
Open a session from Home or Calendar first. The Workout tab does not pick a session on its own.
Where do I pay for my coach's plan?
On the website: Billing & plan. The app does not handle payments.
I bought a program from a share link
Complete purchase on the website. Once active, your program appears on Your programs and workouts show in the app.
Can I message my coach in the app?
No. Use the contact method your coach provides, or Contact Support in Profile.
I forgot my password
Use Reset your password on the website.