Coach FAQ
Quick answers to common coach questions on the HeyCoach website.
I built a program in the app but don't see it on the website
Programs sync from the mobile app. Make sure you published the program in the app, then refresh the Programs page on the website. New programs can take a moment to appear.
See Programs & sharing.
My client can't see their programs
Clients need an active client plan before Programs unlocks.
- Confirm you created a client plan
- Ask the client to subscribe on their Billing page
- After payment, they should see programs on Programs
The client must be signed in as a client account, not a coach account.
Copy link is disabled on my program
Copy link requires all of:
- Program is published in the app
- Pricing is saved on the program page
- Payout setup is Ready on Billing
See Programs & sharing and Billing & payouts.
What's the difference between a client plan and a program listing?
| Client plan | Program listing | |
|---|---|---|
| Purpose | Ongoing access for roster clients | Sell a specific program via link |
| You create it on | Client plans | Mobile app + price on Programs |
| Client buys on | Their Billing page | Program share link |
Many coaches use client plans for 1:1 roster clients and listings for standalone program sales.
How do I get paid?
- Complete payout setup on Billing
- Create client plans and/or price shareable programs
- Clients pay at checkout; funds appear in your Balance and pay out to your bank
Prices are in CAD; tax is added for clients at checkout.
How do I cancel my HeyCoach subscription?
Billing → HeyCoach plan → Manage subscription → cancel in the payment portal.
Canceling your HeyCoach plan does not automatically cancel your clients' subscriptions to you.
How do I change my HeyCoach plan tier?
Visit Plan and choose Upgrade or Downgrade on the tier you want. See HeyCoach plan.
Can I cancel a client's plan from the website?
Not directly. Clients are told to contact you for plan changes. Handle cancellations with your client outside the self-serve website flow.
Where do I build and assign programs?
In the HeyCoach mobile app. The website is for account, billing, pricing, and sharing.
See Get the mobile app and Coach mobile guide.
I returned from payout setup but status didn't update
Refresh the Billing page. If you used a bookmark, open Billing from the HeyCoach header so the return URL processes correctly.
More help
- Glossary - definitions of HeyCoach terms
- Getting started - accounts and sign-in