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Clients ​

Add and manage the clients on your roster, their contact details, training schedule, and program assignments.

How to open ​

Tap Clients in the sidebar.

Client list ​

  • Search - filter by name (Search clients…)
  • Filters - Active, Pending, or Deleted
  • Tap a row to view a client
  • Use the edit or delete icons on a row for quick actions

Empty list after loading: No clients found

Client statuses ​

StatusMeaning
PendingOn your roster, not on an active client plan yet — programs stay locked for them on the website
ActiveSubscribed to a recurring plan or active one-time package — programs unlock
DeletedRemoved from your roster; schedules and sessions are deleted

New clients start as Pending. Status moves to Active when they complete checkout on a client plan you created on the website. If their plan access ends, status returns to Pending.

See Managing clients for the full onboarding workflow.

New client ​

  1. Tap New Client
  2. Fill in the form:
    • First name and Last name (required)
    • Nickname, Email, Date of birth
    • Goals and Notes
    • Training schedule - preferred training days and times
  3. Tap Add client

Edit or view a client ​

Open a client from the list. In view mode you see their program assignment summary (or No program assigned - assign one from the Programs screen.).

Tap edit to change details or training schedule, then Save changes.

Delete a client ​

From the list or detail view, choose delete. Confirm: Remove {name}? Their schedules and sessions will also be deleted.

Before assigning a program ​

Clients need preferred training days and times set before you can assign a program from the Programs screen. If days are missing, assignment will ask you to set them on the Clients screen first.

On the website ​

Client billing plans and subscriptions are managed on the website: Client plans and Billing.

Need help? Contact your coach or HeyCoach support.